Legal
Privacy Policy
Last updated: January 2025
1. Introduction
Mubeen Holding PTY LTD (“we”, “us”, or “our”) operates a B2B wholesale marketplace. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our platform, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, including account information (name, business name, email address, phone number, and password), business details (ABN/ACN, business address, and trading information), order and transaction data (purchase history, invoices, and payment records), communication data (messages and correspondence with our team), and technical data (IP address, browser type, device information, and usage logs).
3. How We Use Your Information
We use the information we collect to process and fulfil your orders and transactions, manage your account and provide customer support, verify your business credentials and approve trade accounts, send transactional emails, invoices, and order updates, improve our platform and services, comply with legal obligations under Australian law, and detect and prevent fraud or unauthorised access.
4. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our platform (such as cloud hosting, email delivery, and payment processing), subject to confidentiality obligations. We may also disclose information where required by law or to protect our legal rights.
5. Data Security
We implement industry-standard security measures including encrypted data transmission (TLS), hashed passwords, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage. You can control cookie settings through your browser.
See our Cookies Policy →7. Your Rights
Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your account and associated data, and opt out of marketing communications. To exercise these rights, contact us at the details below.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of our platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: