Billing
Payment Terms
Last updated: January 2025
1. Trade Account Requirement
All purchases require an approved trade account. Payment terms are assigned to each account individually based on trading history, credit assessment, and account type. Retail customers may be subject to different payment conditions.
2. Available Payment Terms
Payment terms are negotiated at the time of account approval and may include options such as payment on delivery, net 7, net 14, net 30, or other arrangements as agreed. Your assigned payment terms are displayed in your account dashboard and on every invoice.
3. Accepted Payment Methods
We accept bank transfers (EFT) to our nominated bank accounts. Bank account details are provided on each invoice. Please include your invoice number as the payment reference to ensure prompt allocation.
4. Invoice Due Dates
Invoices are issued upon order confirmation. The due date is calculated from the invoice issue date based on your assigned payment terms. Overdue invoices may incur late payment fees and may affect your account standing and credit limit.
5. Partial Payments
Partial payments are accepted and will be recorded against your invoice. The outstanding balance will remain due until the invoice is paid in full. Please contact us if you require a payment arrangement.
6. Credit Limits
Each trade account is assigned a credit limit. Orders that would exceed your credit limit may be held pending payment of outstanding invoices. Contact our accounts team to discuss a credit limit review.
7. Disputes & Queries
If you believe an invoice is incorrect, please contact us within 7 days of the invoice date. We will investigate and resolve any discrepancies promptly. Disputed amounts should be clearly noted when making payment.
8. Changes to Payment Terms
We reserve the right to review and amend payment terms at any time. Any changes will be communicated to affected accounts with reasonable notice. Continued use of the platform constitutes acceptance of updated terms.
9. Contact Our Accounts Team
For payment queries, remittance advice, or to discuss your account terms, please contact us: